How to request the deletion of your data

Last updated: October 7, 2026

Governing language. The Spanish version of this page (Eliminación de datos) is the governing version. This English version is a courtesy translation; in the event of any discrepancy between the two, the Spanish version prevails. See also the Privacy Policy and the Terms of Service.

This page explains how to ask for the deletion of personal data processed through Micrxn: the data of your user account —including the basic profile data received when you sign in with Google or Microsoft—, the data of your organization, and the data that comes from WhatsApp conversations or other messaging channels.

Depending on your case

• You have a user account on Micrxn. Micrxn is the data controller of your account data and handles your request directly. If you are the sole administrator of an organization, tell us what you wish to do with it.
• You administer an organization and want to delete it. The request must be sent by an administrator of the organization. It covers the data that the organization uploaded to the platform; if you need a copy before deletion, ask for it in the same email.
• You wrote to a company that uses Micrxn, or you are its customer, contact, supplier or collaborator. That company is the data controller of your data and we act on its behalf. You may address your request to either of the two: if you write to us, we will route it to that company and inform you.

See the Privacy Policy for the details of each case.

How to request it

Send an email to soporte@micrxn.com with the subject line "Data deletion" ("Eliminación de datos") and include:

1. Your name and a means of communicating the response to you.
2. The email address associated with your account or, if you communicated over a messaging channel, the telephone number you used (with country code), so that we can locate your data.
3. The name of the organization or company concerned, if you know it.
4. A document evidencing your identity or, where applicable, legal representation.

We ask for proof of identity precisely in order to protect your data: it prevents a third party from requesting the deletion of information that does not belong to them. If possible, write to us from the same email address as your account.

If you signed in with Google or Microsoft

In addition to asking us for deletion, you may at any time remove the access you granted to Micrxn from your Google account (myaccount.google.com/permissions) or Microsoft account (personal accounts: account.live.com/consent/Manage; work or school accounts: myapplications.microsoft.com). Removing access prevents new sign-ins with that provider, but does not by itself delete the data already stored in Micrxn (account identifier, email address, name and profile picture): for that, the request described on this page is necessary. Micrxn does not retain the access tokens from that sign-in.

What happens next

• We will confirm receipt of your request.
• We will communicate the decision adopted to you within a maximum of 20 business days and, if it is granted, we will give effect to it within the following 15 business days.
• Depending on the case, the following will be deleted: the data of your user account; the data of the organization; or the conversations, messages, attachments and contact identifiers associated with you in the platform.

Limits you should know about

Deletion is not always absolute or instantaneous. Your data will be cancelled, blocked or deleted as legally applicable:

• Backups are overwritten in cycles of up to 35 days, so deleted data may persist in a backup until that cycle closes.
• Certain information must be kept blocked because of legal and tax obligations (for example, tax receipts for 5 years) or for the defense of claims during the applicable limitation periods.
• Data already held by the client company, the channel provider (for example WhatsApp), the payment processor or the other third parties indicated in the Privacy Policy is governed by their own policies; we will tell you whom to contact.
• If you are a user of an organization of which you are not an administrator, the records of the activity you carried out within it (for example, which documents you created or approved) belong to that organization and may be kept as part of its records.

Other rights

In addition to deletion, you may access your data, rectify it or object to its processing, as well as withdraw your consent or limit the use and disclosure of your information. The procedures are described in the Privacy Policy.

Contact

Data controller: Jonatan Efrain Castillo Gomez, an individual carrying on a business activity, operator of the Micrxn platform
Address: Paraguay 2129, Colonia del Sur, C.P. 44920, Guadalajara, Jalisco, Mexico
Email: soporte@micrxn.com